The Los Angeles Department of Water and Power wants you to know that there are phone scammers that have been deceiving LADWP customers into paying non-existent water and power bills with threats of immediate service shut off.
When you receive a call from LADWP please remember:
- LADWP employees will NEVER ask for personal payment information over the telephone. They will never ask you to purchase pre-paid cash cards from a convenience store to pay your utility bill.
- Payment by telephone can ONLY happen through the Department’s voice automated payment system, not with live employees. LADWP personnel do not accept payment information verbally over the telephone.
- If you get a call asking for a cash card or credit card number or other personal financial information, hang up and call the LAPD.
If you have any questions about this or legislative issues, please contact my office at (818) 376-4246 or visit my website.
It is a pleasure to serve,
Assemblymember, 46th District